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INFORGRAPHIC
24/7 Auto Assist Call Centre
A compact, dedicated team providing round-the-clock emergency support for Auto Assist cases.
TEAM BREAKDOWN
35/35
Inbound: 35 staffs managing incoming emergency calls and service requests.
Outbound: 35 staffs coordinating follow-ups, towing support, and minor roadside assistance cases.
OPERATIONAL HIGHLIGHTS
35 dedicated agents operate in 3 fixed shifts to provide 24/7 emergency coverage.
The team manage both inbound calls and outbound coordination for Auto Assist cases including towing and minor roadside assistance.
The monthly average of 8000 cases reflects a compact, reliable and highly capable support team.